How can we help? We are here to guide you — whether it is a question, inspiration, or support. Feel free to reach out or explore the notes below.

If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

Material

What defines the material of a Sucus piece?

Each piece is made from fiberglass — a composite material made of fine glass fibers reinforced with resin — chosen for its balance of strength and lightness. It offers high durability, resistance to moisture and weather conditions, while maintaining its form over time.
This allows each piece to remain stable, lightweight, and suitable for both indoor and outdoor use, while the handcrafted finish gives every object a subtle uniqueness.

Are they easy to move?

Despite their solid presence, their lightweight structure allows for easy repositioning when needed.

How can their presence be maintained over time?

Sucus pieces are designed for longevity and require minimal care. A soft cloth water  are sufficient to maintain their surface.
The material is resistant to moisture, UV exposure, and everyday use, allowing the finish to remain stable in both indoor and outdoor environments. Avoid abrasive materials or harsh chemicals to preserve the texture and integrity of the surface.

Visit

Can I see the pieces in person?

Of course. You are welcome to visit our showroom by appointment, where you can experience the pieces up close and explore their material, scale, and presence.

Returns

What if I change my mind?

We hope you are delighted with your selection. However, if you wish to make a return, items can be returned within 14 days of receipt, provided they are unused, in perfect condition, and in their original packaging.
Please note that returns are not accepted for custom or made-to-order pieces.

Professionals

Are there special prices for professionals?

Yes. We work closely with architects, designers, and businesses, offering tailored pricing depending on the scope of each project.
Feel free to contact us to discuss your needs.

Is customization available?

Yes, we offer customization options including dimensions, colors, and finishes, depending on the order and project requirements.
Contact us to explore the possibilities.

Accounts

Do I need an account to place an order?

Not necessarily.
You may proceed as a guest and complete your purchase without registration.

Do I get a discount when I create an account?

Yes.
New account holders may receive a welcome offer: 10% off their first order, along with access to occasional private benefits.

How do I create an account?

Simply select “Create account” during checkout or from the main menu, and follow the steps.

I forgot my password. What should I do?

Use the “Forgot password” option to reset it quickly and securely.